Delivery of purchased products may be done via Royal Mail or a courier. We will notify you via email when your item(s) have been dispatched. We aim to dispatch (provided the items are in stock) within 3 working days. We will also keep you updated on the likely delivery times of your order.
Please kindly note that we are not liable for any delays in the national postal service nor any delays caused by our couriers that are outside of our control. If there are any delays we shall notify you as soon as we are made aware of them.
If your item has been delayed for more then 10 working days, please contact us. However, please note that delays are inevitable during national holidays and busy periods.
If, within 30 days of your purchase date, for any reason you are not 100% happy with your purchase, please email us on firstname.lastname@example.org and let us know the reason and provide any photographic evidence if applicable. We agree to provide you with a refund of the product cost only (less any postage costs) for full priced items. Please note that sale items cannot be returned.
Please note if 30 days have lapsed since your purchase date, we are unable to provide you with a refund.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
The following items do not qualify for refund:
- Gift cards
- Downloadable software products
To complete your return, we require a receipt or proof of purchase. Please note that you are responsible for the cost of returning the items to us. Please send the items back using registered post as we are not liable for any refunds for products that are lost in transit.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to the original method of payment, within a certain amount of days.